Documentation
Learn how to get the most out of our product with our comprehensive documentation.
Learn more about the application
Overview
Understand the overall application particularly on upgrading and downgrading the application.
Contracts/Lease
To help you create/edit/delete contracts with your tenants.
Property & Units
To help you create/edit/delete properties and manage them.
Roles
To help you create/edit/delete user roles.
Reports
Generate earning reports for your properties.
Alerts & Notifications
Subscribe to events to be notified and setup notification templates.
Maintenance
To help you create/edit/delete maintenances for your property.
Tenant Portal
To help you create/edit/delete maintenances for your property.
CSV Batch updates
Use our premium feature to create/update/delete in batches for: properties, users, maintenances, payments.
Contact us
Have questions or want to learn more? Contact us by phone, email, or through our contact form. Our friendly team is always here to help.
Platform documentation
Guides, references and step-by-step instructions for every feature in OperateProperty.
Platform overview
OperateProperty is a multi-tenant SaaS property management platform with two distinct portals: the Admin CRM for property managers and staff, and the Tenant Portal for tenants to self-manage their lease and requests.
Core modules
- Properties & Units — manage your building portfolio with occupancy and income tracking
- Tenants — full profiles with personal, employment and emergency contact data
- Leases — full lifecycle from draft to termination with expiry alerts
- Rental & Invoicing — auto-generated invoices from active leases, payment tracking
- Maintenance — Kanban board with SLA deadlines and priority management
- Legal Cases — eviction, rent recovery and court date tracking
- Documents — versioned file storage per tenant and entity
Quick start guide
Get your first property, tenant and lease set up in four steps. This guide takes around 10 minutes.
Add your first property
Navigate to Properties → New Property. Fill in the property name, type, address and add units.
Create a tenant profile
Go to Tenants → New Tenant Profile. Enter personal details, employment information and emergency contacts.
Create a lease
Go to Lease → New Lease. Select the tenant, property and unit, set dates, monthly rent, payment frequency and set status to Active.
Invoices generate automatically
Once the lease is active, the invoice engine kicks in. Invoices are created on schedule with no further action needed.
Invoices & auto-billing
OperateProperty automatically generates invoices for every active lease based on the lease configuration. No manual invoice creation is required for recurring rent.
Invoice statuses
- Draft — created but not yet sent
- Sent — delivered to tenant portal, awaiting payment
- Paid — payment recorded, balance is zero
- Partial — partial payment received, balance outstanding
- Overdue — past due date with outstanding balance
Leases
Leases connect a tenant to a unit. Everything else — invoices, maintenance, legal cases — links back to the lease.
Lease statuses
- Draft — being prepared, not yet binding
- Pending — awaiting confirmation
- Active — live lease; invoice engine is running
- Renewing — in the renewal negotiation period
- Expired — end date has passed
- Terminated — ended early by either party
Maintenance
The Maintenance module uses a Kanban board to manage tickets across four stages: To Do, In Progress, On Hold and Completed.
SLA tracking
Each ticket shows its SLA deadline. Tickets that have passed their SLA date are automatically flagged Overdue in red across the board and on the dashboard.